CareMappr Pty Ltd (ABN 20 669 095 550) is the operator of the CareMappr website [dashboard.caremappr.com or medicineprofile.caremappr.com] and any related Android or iOS app (such as OSA Navigator) (“site ”) (on its own or together with any Healthcare Identifier organization registered to access the My Health Record system). We realise that your personal information is sensitive, and we understand that you trust us to be very careful with your information. We respect your privacy and we're committed to protecting your personal information. That's why we abide by the National Privacy Principles in the Australian Privacy Act 1988.
We have provided this policy to explain how your information is collected, used and protected. By accessing the site or using services, you agree to be bound by the terms of this policy. We encourage you to read this policy carefully. We hope it will help you to make informed decisions about sharing your information with us.
This policy covers the following areas:
If you have any questions or concerns about our policy you can email us: privacy@caremappr.com.au
We collect both personal and non-personal information about you. “Personal information” is information which can identify you and includes information you provide when you register on our site such as your name, contact details and, as applicable, Medicare number (for Individual Users) and registration number (for Health Care Practitioners). You are given choices when we ask for personal information and, whenever possible, we try to explain why we ask for information. You can always choose not to provide personal information, but this may mean that some of the site's features will not be available.
The personal information we collect from you might also include “sensitive information”, including your health information from the My Health Record system (previously known as Personally Controlled Electronic Health Record (PCEHR)) and other information manually entered by you, or provided by your health care practitioner(s) or health care practitioner(s) organisation on the site. Sensitive information could also include genetic information and some biometric information.
We use this personal information to verify your identity, provide you with the services you have requested, notify you of new or changed services, tailor the content you see on our site and to contact you as required. By providing us with this information, you are able to use features, health tools and content, to review and exchange health information with the persons that you permit to access your information on the site, such as your health care practitioner(s).
User feedback
From time to time we may ask you for feedback about our site. This information allows us to better understand the needs of our users and to gather information about health issues and trends. We store answers but these are not linked to identifying information about you and they will not be shared with third parties.
Log information
When you visit our site, our servers will collect log information. This information may include your page request, Internet Protocol (IP) address, browser/phone type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser. Log information helps us to gather information about how our site is being used such as the pages visitors are viewing.
Cookies
We use cookies to make your use of our site and services as convenient as possible. Cookies do not personally identify you; they are pieces of information that a site transfers to your computer's hard disk for record-keeping purposes. We can also use cookies to monitor the amount of people using our site and how they are using it. You can set your browser to refuse cookies but this may mean you cannot log in or take full advantage of our site.
Other than as referred to below, we will not use or disclose any personal information about you without your consent unless all identifying information about you has first been removed. There may be exceptional circumstances where this may not be possible, such as if disclosure is required by law, is necessary to protect our rights or property or any member of the public, or to lessen a serious threat to a person's health or safety.
If you do not wish for your information to be disclosed or used as referred to below, please deregister from the site and contact us as soon as possible at privacy@caremappr.com.au to let us know.
Registering and communicating with your health care practitioner(s)
When you register via the site you can, permit others, such as your health care practitioners(s), to access your personal and sensitive information on the site.
Aggregate health information
When you register via the site, you give us (and any Health Identifier organisation we are working with to access the My Health Record system) permission to download data about you from the My Health Record system to enhance the exchange of information between you and your health care practitioner(s).
We may disclose aggregate health and sensitive information from the site to health researchers including for the purpose of identifying health patterns that could support health care practitioners recommending health interventions at an earlier stage. Whilst we would not disclose your identity details with this information, some of the information by its very nature could lead to a user being identified.
Others uses
We may use your personal and sensitive information on a de-identified basis for analysis, research and quality assurance and improvement purposes.
We may provide your personal (contact) information to researchers who may wish to contact you regarding relevant research approved by a National Health and Medical Research Council (NHMRC) ethics committee.
We may also disclose your personal and sensitive information to third party service providers (such as our IT service providers) to the extent necessary to provide services to us.
Emails
Email communication that you send to us via links on our site may be shared with others working with us in relation to the site.
Third Party Links
We may provide links to various third party sites. Any information you provide to third party sites will be governed under the terms of each site's privacy policy and terms of use. We accept no responsibility or liability whatsoever for the content, actions or policies of third party sites. The inclusion of links to third party sites on our site in no way constitutes an endorsement of the third party sites' content, actions or policies: you access them at your own risk.
Transfer of personal information overseas
We do not transfer personal information from the site to persons outside Australia.
Access
You may request access to the information we hold about you.
Corrections
We assume that the information we hold about you is accurate, complete and up-to-date. However, if you identify that any of the information is not accurate, complete or up-to-date, please contact us at privacy@caremappr.com.au so that we can update the information for you.
If you wish to complain about how we have handled your personal information, please contact our Privacy Officer:
We will endeavour to:
If you are still not satisfied, you can contact the Australian Privacy Commissioner (see https://www.oaic.gov.au/contact-us or call 1300 363 992).
You can cancel your registration at any time. After you have cancelled your registration you will not be able to sign into the site to view or access any information on the site. Information about you collected on the Site prior to your deregistration will continue to be used by us in accordance with the Privacy Policy unless you contact us and request that we not use it.
We are dedicated to protecting the security of your information and take all reasonable precautions to protect it from unauthorised access, modification or disclosure. Your electronic information is stored on secure servers that are protected in controlled facilities. However, as we cannot guarantee the security of communications over the Internet, we cannot give an absolute assurance that your information will be secure at all times. Transmission of personal information over the Internet is at your own risk, and we will not be held responsible for events arising from unauthorised access to your personal information.
As we evolve and introduce new services and features our policies will be reviewed and may be revised. We reserve the right to change our Privacy Policy at any time and notify you by posting an updated version of this policy on our web site. The amended Privacy Policy will apply when it is posted on our web site. Please review the Privacy Policy in place from time to time and if you don't agree with any part of this policy, you should cancel your registration on our site.